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Contact Us
Customer Support Center
MMXpress.com is a member of the Main Street Audio Group. By
combining our resources, we offer the best possible Service,
Prices and Shopping Experience for our customer. Shopping any
of our individual member sites will bring you to
MainStreet-audio.com. Providing the best quality, pricing and
authorized online sales. Our shopping cart system employs state
of the art security and we have operated safely on the web since
1998 |
Contact Information
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To Place A
New Order: |
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Our
Online system employs the very best security available
today. We have operated safely since 1998 without
incident. You can securely place your order 24 hrs/day,
7 days a week.
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Existing
Orders |
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Questions on existing
order?
DO NOT CALL THE SALES LINE TO CHECK ON AN EXISTING ORDER
Telephone Operators DO NOT HAVE ACCESS to that
information**
To check
status of existing order, please
use our form..HERE!
Already have
a Tracking Number?
Go Here!
**READ
CAREFULLY- No voice messages pertaining to existing
orders will be responded to by telephone.
ALL inquiries on existing orders MUST Be Submitted
via our On-line Form above
Why?
Answer:
For Security reasons and to maintain our customer's
privacy, we must receive any and all communications
concerning existing orders, addresses, etc via our
secure form system. This eliminates any and all
miscommunications and protects YOUR PRIVACY! |
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Customer Service |
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Customer Service Department: Please use our
Contact Form HERE
ALL Customer Support is
handled via this form |
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Customer Support:
Contact Us |
Order Questions?
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BEFORE YOU ORDER |
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Sales/Product Questions: |
sales@mmxpress.com |
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Order Methods: |
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How Can I Order? |
What are my Shipping Costs? |
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Payment Methods: |
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How Do I Pay? |
US POSTAL MONEY ORDERS |
No Other Money
orders/checks accepted |
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Policies: |
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Our Sales/Business Policy |
Privacy Policy |
Warranty-Policy |
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AFTER
YOU ORDER |
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Order Status: |
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Current Order Status-Go Here
Already have an UPS Tracking Number-Go Here |
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Problems: |
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Customer Service
Department:
After the Order-Go Here
Warranty Service
Needed?
Please use our
Contact Form HERE
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Information |
Specifications | Reference |
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FAQ's
Q-> I haven't received a copy of my invoice?
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When you submit an order, a copy of your
invoice is sent automatically to the email
address YOU provided with the order info.
This system is automatic. Check your spam
filters. You can request a copy from the
sales dept via email *you will need your
order number-invoice will only be sent to
address provided on your original order.
Contact Form HERE
Q->
I did not receive a UPS tracking number?
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We send UPS tracking automatically when
an item physically ships from our location,
not when item is ordered online.
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Unfortunately, some of our remote shippers
do not always provide this information in a
timely fashion, prohibiting us from passing
it along to our customers.
Q->
I left a message on the phone system and no one
returned my call?
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The 800 number is for phone sales only
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It is Clearly
published before you submitted your order on
your copy of your invoice: All
communication concerning an existing order
MUST be accomplished via our online form.
Link at top of every page on site: Order
Status
Q->
I submitted the form and haven't received a
response?
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Check the email you provided with the form.
Spam filters? Correct spelling, etc?
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This form request is answered constantly
during the course of the business day, usual
response time is less then 1 hour.
Naturally, status of an order might take
longer. We deal with shipments from
multiple locations on east and west coast.
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If less then 2 Business days (M-F, non
holidays) have passed since order
submission, your inquiry will not be
responded to, as published. It takes time
for orders to pass thru our warehouse
processing system and updates are not
immediately available.
MOST
OFTEN ASKED:
Q-> Is this in stock?
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